It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. Allied health professionals made up the largest group of staff required for imaging services. We use this information to improve our site. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. or call us on 0845 113 0012, Response from It is great to hear that you received excellent care and treatment in AMU and Ward A2. We received information from the trust and other bodies monitoring the trust. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. All the best with your pregnancy and take care. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. It is great to hear that your son received excellent care and treatment in the Childrens Emergency Department, Resus and Ward C2. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. WebWe offer a 24 hour stroke service at Russells Hall Hospital. One staff member said, "I am proud to be working for this trust.". Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. It is great to hear that you received excellent care and treatment in the Day Surgery Unit. We have 11 permanent physician associates and one rotational physician associate in our department. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. We are currently in the Yellow category for Visitor Risk Level. WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? Bed & Breakfast []. All rights reserved. It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. Staff cared for patients with compassion however, patient dignity was sometimes compromised. We took this action as we believed people will or may be exposed to the risk of harm if we do not do so. All rights reserved. The service made sure staff were competent for their roles. Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. After being discharged yesterday I had spent a month in your care financial benefits and cost savings for hospitals, and often for patients too. Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. Russells Hall Hospital Accident and emergency Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. All the best and take care. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. All the best and take care, or call us on 0845 113 0012, Response from We carried out an out of hours, unannounced, focussed inspection. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. There are no community services for inpatients or children and young people. There were no clear criteria for patients that could be put into the fit to sit areas of the department. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. Inspection Report published 4 July 2012 for Russells Hall Hospital - PDF - (opens in new window), Published The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. Patient Experience Team. Requires improvement "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". The service provided care and treatment based on national guidance and evidence of its effectiveness. Patient Experience Team. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. To call the information desk from within the hospital, dial extension 7081. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. With his familys legacy gift, this vision will become a reality, said Peace. Let's make care better together. I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. I recently came into hospital on the day surgery unit for a SLNB and biopsy. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. Call our main line for general inquiries. Our rating of caring was good overall. The improvements required by the trust were within the grasp of the trust and its leaders. Learn more. There was also some guidance from Birmingham children's hospital regarding his care over the phone so I'd also like to thank who ever helped there aswell. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. Such a lovely Dr and an asset to the hospital. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. For common health problems visit your pharmacist, GP or walk-in centre. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Menu There was insufficient senior medical and specialist oversight and in reach to the department. Published The Action Heart Centre is now situated in South Block in Russells Hall Hospital. the service isn't performing as well as it should and we have told the service how it must improve. A fantastic level of care was provided for my daughter while here. The trusts leadership team is seen as highly effective by the staff; and is recognised to be clearly in touch with the experience of patients and the work of the staff. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. nhs.uk The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. (Purple), High It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. People could not always access services when they needed. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. 6 September 2018. All the best and take care. The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published ADVERTISEMENT: Services or products are not endorsed by the Trust. Creating a new NHS England: NHS Digital and NHS England have now merged. the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. There were areas of poor practice where the trust needs to make improvements. Outpatient services are also provided at the Corbett and Guest hospitals. Pensnett Road, Dudley, West Midlands, DY1 2HQ Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. We saw that a number of improvements had been made to the diet and fluids that people received. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. Patient Experience Team. The wait to speak to someone was really daunting, but I know staff were rushed off their feet and was polite when asking for an update. Patients can be referred to SDEC treatment through different routes, including: Some of the many types of SDEC treatment include: The ambitions from theNHS Long Term Plannote that all hospitals with a 24 hour ED (type 1) will: There are significant benefits associated with treating people through SDEC services, including: The SDEC programme produces a wide range of resources, and works with key stakeholders to support the implementation of SDEC across the NHS. This affected the safety and management of patients. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. Our rating of safe was Inadequate overall. Patient Experience Team. Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. Agency or bank staff predominantly staffed each area we inspected. The electronic tracking system did not allow for patients to be easily located within the department. One person we spoke with said, 'I have no complaints about this hospital. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. "We are working closely with HSE in relation to this matter.". Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default 28 March 2013. After firstly being admitted with a cellulitis infection in my left leg Dudley Have you experienced something like this, here or elsewhere? Mill House Coffee is []. What's the least amount of exercise we can get away with? Although we did see improvements around sepsis care and treatment we could not be assured that sepsis documentation and treatment was completed in line with best practice and the designated timeframes. WebMaps & Directions. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Our rating of well led was requires improvement overall. NX West Midlands. Russell Medical has been accredited by The Joint Commission since 1959. We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. aec russells hall hospital. A company working in a hospital has been found to have broken Covid safety laws after a significant number of staff caught the virus. we have taken enforcement action. This was particularly evident in the category of adult majors. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. Care records were not always written and managed in a way that kept patients safe. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. There's no need for the service to take further action. About: Clinical observations were not undertaken in a consistent manner. Went here with my young daughter, to A and E, all staff were very helpful and kind. For more information on ratings, please visit medicare.gov. We are pleased to hear that you were impressed with the care and treatment you received with us. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. Thank you so much to everyone that day. B71 4HJ. Copyright 2021 WSFA 12 News. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. We were brought in by ambulance and seen by a doctor within around 10 minutes. Any other browser may experience partial or no support.
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