Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. View Job description, benefits and responsibilities. You will Know Your Worth. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Learn more at . Be Real with Alight and help us re-imagine how people and organizations thrive. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Lensa, Inc. - Lensa is a job search engine. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Customer Service / Guest Services, Part-Time Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. See office directory Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. We understand the powerful human connections that create success for organizations. Find contacts: direct phone number, email address, work experience. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight Easy 1-Click Apply. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. About Alight Solutions Alight is a leading cloud-based human capital technology and services. View similar Customer Service / Guest Services jobs below. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Browse by city or country to find one in your region. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . 26 Alight Customer Care Representative jobs available on Indeed.com. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. On average, Willa Davie works for one . This employer has claimed their Employer Profile and is engaged in the Glassdoor community. #beAlight Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. In addition to a base salary, this position may be bonus eligible. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. 1999 - Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! People can always trust us to say what we mean and depend on us to do what we say. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. Get hired today! The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. Because transformation takes a workforce. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. Stay updated on our new opportunitiesJoin our. They may often give instructions by phone and besides performing clerical tasks, they also assist . We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. This role is designed for people who have strong empathy and communication skills. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. You will be notified during the hiring process which checks are required by the position. Career Development & Growth: We provide ongoing training, coaching and development. Cons Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Apply for Sr. Our people are our greatest assets at Alight Solutions because People Matter! Alight - 3.1 San Juan, PR. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. 2023 Snagajob.com, Inc. All rights reserved. I was responsible for keeping up to date with daily schedules and routines and managed all of . You have successfully created a new job alert. Our story starts with a simple, universal truth: Every business is a people business. We combine data-driven . You have reached your maximum number of active job alerts. These teams are a critical component of Alights health care,retirement and HR-delivery services. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.
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