Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Years ago I did a few days temping at Tiketek. Still waiting for my refund 6 months. No way to recover tickets. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Breakdown A copy of the call out note froma nationalbreakdown recovery service. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. I have now been trying for a refund for 6 months. Was given tickets for Ed Sheeran concert as a gift. I sent a message via the website and got the pdfs a day or so later. If there is a financial failure of any Transport provider. Do I need any special hardware or software for print at home tickets? For many, international travel is back on the cards. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Hopeless website. ProductReview.com.au has affiliate partnerships. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Any temporary relocation for work must be for a period of at least 3 months. Where a Ticket is offered for sale, sold or actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. How totally useless. Their customer service to follow up and right the problems is poor. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. What to do?? A copy of a notice from the examination body, school, college, or university confirming the change of date. Inspite of giving all the details, continuous email stating - send it in new format or send more information. They are the shittest service in Australia. means cancellation or significant delay of flight(s) which. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. There is no customer service centre you can call, just an automated voice call telling you to email. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Any temporary relocation for work must be for a period of at least 3 months. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Change My Location If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Where documents can be replaced in advance of theBookingor on the day. To read more about Covid-19 please visit our dedicated page here. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? A copy of a notice from the examination body, school, college, university confirming the change of date. We/Us/Our We are the Booking agent with whom You made the Booking. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Frontier Touring, Special Guests: Maisie Peters and Budjerah. They stole my money too. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Why is your site permanently unavailable. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. I couldn't return to where I was, no progress, the booking system repeated itself, etc. What can I do if my tickets are lost, damaged or stolen? The phone message also contradicts itself. Therefore, it's impossible to speak to an actual person. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Can I purchase multiple orders in one transaction? If they mean no-shows, then so be it. You'd think that but I had the same shitty experience with them on this front. A copy of the letter requiring Jury Service. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Attendance at business meetings and business travel. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. A police report or crime number to confirm the theft(Self-declaration not accepted). What happens to my money when I buy a ticket? What is the Ticketek Marketplace Terms and Conditions for? This is not an insurance policy. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. The following words or phrases have the meaning shown below wherever they appear in bold in this document. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. We may consider other Emergency Circumstances at our discretion. Just upload its fucking DEATH CERTIFICATE. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Are Refundable tickets offered on Gift Voucher sales? No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. To read more about Covid-19 please visit our dedicated page here. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. There is not one good review about this dodgy company. A copy of the travel warning from the Government Agency. How insensitive is that. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. A copy of the travel warning from the Government Agency. Conditions that are unpredictable and the event is more than two months in the future. I am trying to buy tickets but it says unable to lock the ticket. It's criminal and needs serious investigation. They agreed I shoudl get a refund, then asked for my account details for the refund. Check to see if they have an online lodge system. They need a better system and more staff it seems. They rapidly charged my credit card, then didn't provide the tickets. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. What the hell is that? This meant that I had to sit & concert was standing room only. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. In event of a Refund Application the English language version shall be the basis of settlement. How will I receive my tickets? No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. I got tickets to a concert from ticketek that got cancelled of covid. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. All Theatres and productions and sporting events should seek alternative partners. Why is this company even allowed to operate?????? Are there any age restrictions enforced on my event? The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. (Receipt required for Doctors note refund up to $100 or equivalent). Attend participate in, take part in, use, or be present at. Not that they are necessarily wrong, but people often don't comment when things go routinely right. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Safe, Fast and Verified Immediate household persons living together at the same permanent address. Ltd. All Rights Reserved. Make a report to ACCC. Don't EVER buy for a friend, NIGHTMARE. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! (This can normally be obtained from the transport companys website). Safe, Fast and Verified You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. We missed the show! Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. They will do anything to hide from you. Ticketek routinely mismanages ticket processing which should be simple. I reported the scam to my credit card provider! I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! (Receipt required for Doctors note refund up to 50 or equivalent). Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Cool, just upload a goddamn police report. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). The best person in the world. Just fake a doctors note, cant imagine they review them too carefully. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Wife tested positive on 13th. I want an refund, yet there is no way I can get it. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Armed Forces Naval Service, Marines, Army or Air Force. If could give a minus 10 score I would. No reply emails or any form of communication. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Our integration means you can list tickets for resale directly from your Ticketek account. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. The customer service was super helpful and I got the ticket value back and it sold super quickly. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) They do but its retarded. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Where You are the business owner or registered Director, or a member of Your family is. Adverse weather with no Government Agency warnings not to travel. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Sell tickets directly from your Ticketek Account. Requesting a Refund. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. 2023 Trustpilot, Inc. All rights reserved. Please also read the General Conditions of Refund. Sell tickets directly from your Ticketek Account. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. ?DO NOT BUY TICKETS FROM TICKETEK! Why does Ticketek Marketplace charge fees? means an unforeseen circumstance completely outside. Youmade an unsuccessful request for annual leave for the date of theBooking. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Where You have not been physically examined by a Doctor prior to the date of the Booking. failed the examination previously and had to re-sit. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. New comments cannot be posted and votes cannot be cast. This is such scummy conduct. So thanks very much! Sell tickets directly from your Ticketek Account. Anyone has experience getting refunds from them or have advice on what I should do here? >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Forcing people to own smart phones is not giving people choice and freedom. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? But the thing is, they didn't. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Ticketek takes the issue of scalping seriously. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. i spent 2 hours online and still didn't manage to secure tickets. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? I will NEVER buy tickets from this company again! Where you cannot provide evidence that the person affected is within the. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Further details in the disclaimer. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. confirmation or our website for contact details. I've bumped the ticket by responding as recently as January 2023. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Basically, because they're the only game in town, and they can do whatever they fucking like. What should I do? actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Confirmation that the document cannot be replaced in time for the Booking. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A copy of the letter requiring Jury Service. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Website doesn't work. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Easy as. Buy guaranteed tickets for sold out events at a fair price. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. A doctor cannot be You or a member of Your family. Find out how we combat fake reviews. Download the Ticketek App & add your ticket to your wallet now. (This can normally be obtained from the transport companys website). Travel insurance and COVID-19: what you need to know. No way to recover tickets. Never ever again. Cannot add tickets to wallet. More Info. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU :(, tails, they sent an email saying they has processed the refund. IMPORTANT Any translation of this document from English is for assistance and information only. The office was just as bad as the ticket fees would have you believe. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Abusive partner? Ive forgotten my password/My password has expired. It's the result of a monopoly. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Once got a response to an email because I didnt purchase the ticket wont gi. Fuck that, what a joke of an optional extra. etc.WHERE IS THE ACCOUNTABILITY? {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. We also ensure all reviews are published without moderation. Ticketek Australia you're a pathetic poor excuse for a company. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Proof that the passport has been reported to and cancelled by your Government Agency. means the unforeseen change of the date of an examination that. Instead I was sent the PDF email after the show. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". It's about $1500 and I have no idea what to do next. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Any translation of this document from English is for assistance and information only. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au.
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