Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. Anyone can write a Trustpilot review. Save your money, go elsewhere. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) Poor customer service and conflicting information provided by staff! Every message I had left was not responded to directly by the manager. Here are 8 tips for writing great reviews. Friendly staff always happy to help. Find out how we combat fake reviews. It goes against our guidelines to offer incentives for reviews. 0 star! They've also had bad reports in the paper. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. They now refuse to refund monies taken. Verification can help ensure real people write reviews about real companies. Ive been at this gym for nearly 2 years. Your experience matters. Good day, I have just renewed my contract after 15 months. I joined truGym last week in Maidstone. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. Totally disgusted with the service offered with no thought or effort of building a customer relationship. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. This gym is great! Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. Absolute disgrace of a place rude obese staff. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Companies can ask for reviews via automatic invitations. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Absolutely shocking customer service. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. We use dedicated people and clever technology to safeguard our platform. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. | Read 41-60 Reviews out of 258 DO NOT SIGN UP THERE TERRIBLE! Anyone can write a Trustpilot review. Pool full of screaming kids. I was paying double on a different gym and was always having problems but this is miles better. Date of experience: 10 November 2022. Your experience matters. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Fuming to be honest. They definitely must have known about the closure. I bought a membership 4 years ago. This hasn't happened and all attempts to contact them regarding this is being ignored. BUILD A PERFECT RESUME. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Now they demanding me aggressively to pay 225 bc of THEIR mistake. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. Here are 8 tips for writing great reviews. Been coming here for many years and have always found the staff very pleasant and welcoming. Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. Staff are really friendly but could be more helpful to newcomers. The Stockton site seems to be run on a shoestring. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. trugym customer service. Informed them that I was moving house and therefore cancelling my membership. Join the 268 people who've already contributed. | Read 61-80 Reviews out of 237 good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. Join the 271 people who've already contributed. Join the 263 people who've already contributed. The gym in Luton in Parkstreet are forever changing staff . Your experience matters. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! We use dedicated people and clever technology to safeguard our platform. They put on load music then procede to shout over it. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. I used to be with DW you in Huddersfield then true gym took it over. Very clean and covid compliant. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. Here are 8 tips for writing great reviews. These companies sure know how to work the direct debit magic to help themselves and rip of people. If you are looking for fluffy towels and a 5 star experience this is not your place. this is extremely unprofessional. Find out how we combat fake reviews. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. Verification can help ensure real people write reviews about real companies. beyond me , they have sullied their name. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We use cookies to ensure that we give you the best experience on our website. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Companies can ask for reviews via automatic invitations. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Absolutely flabbergasted of the audacity and attitude she had with me. There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. | Read 61-80 Reviews out of 255 The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Pay a little bit more and go somewhere decent ! I also send two emails through to them and I never even received an acknowledgement let along a response. Companies can ask for reviews via automatic invitations. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. Join the 242 people who've already contributed. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. I was asked if Id like to suspend or cancel my membership. My contract expired and I cancelled my membership. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! They definitely make it difficult to contact them through their website. I find I spend more time on looking for the weights I need and connectors rather than actually training! 2023 Trustpilot, Inc. All rights reserved. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. I think the gym is great but some of the free weight equipment is getting a little tatty and old. I was asked if Id like to suspend or cancel my membership. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. TruGym Stevenage. Good luck getting them to answer the phone. Awful!!! In the first instance contact your local gym. No contract options, student memberships, corporate offers, or pay for the year up front. However I have a major issue with the classes that are run as well as the management of the club. why would you not notify any body ? | Read 61-80 Reviews out of 267 The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. !What a disgrace. I've had an amazing time going to this gym. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. Les Mills instructors are required to complete updated training twice a year to remain accredited. !Poor service. The company needs shutting down. Same as below - Trugym Bromley closed and didnt refund the lost membership. I choose at this time to cancel our memberships and truGym continued to take money from my account. The staff are friendly and the gym is very tidy. Anyone can write a Trustpilot review. They definitely make it difficult to contact them through their website. Completely recommend this gym for any women that are looking for a great gym for good value for money. Management is awful only good thing about trugym . The changing rooms are always clean and the same for the showers! | Read 21-40 Reviews out of 264 A positive and social environment to train and meet people. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. trugym customer service. This company doesnt care about its members, its purely about money for these people. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: Anyone can write a Trustpilot review. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. They offer classes which I have found very useful for my weight loss. This resulted in TruGym blocking me me on twitter. The day before, my payment had been taken. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. | Read 101-120 Reviews out of 258 Poor customer service and conflicting information provided by staff! I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. I signed up to the gym and have been going daily as i am very consistant with my training. Very unprofessional! Broken equipment takes a long time to be repaired. Verification can help ensure real people write reviews about real companies. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. Join the 270 people who've already contributed. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. Trugym luton are refusing to refund me 200 of my hard earned cash! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. How many stars would you give TruGym? why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. | Read 241-259 Reviews out of 259. Anyone can write a Trustpilot review. Your experience matters. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Your experience matters. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. Your experience matters. Suggested companies are based on peoples browsing tendencies. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. I then get an email in May saying I would be charged 14 per month.
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