1792 0 obj .o(;7k3s?8 P@ To fix this-. Enter the installed password of the system menu. #K Sometimes the scanner of the VX520 doesnt work properly or in some cases, it doesnt even work. The terminal connects via dialup or high-speed Ethernet connection but a model with optional 3G connectivity may be available. - To search using the invoice number (printed on the receipt), press [F4]. To get the value, press 0, and after that, press enter button so that you can save the parameter. - Select Detail Report to print detail information for each transaction in your current (open) batch. Connect your power cord into the port with a green lightning bolt on the far left of the terminal. Transaction has been cancelled because there is a security key error. What programming features are available for my Vx520 (VeriFone) physical credit card machine? Press Enter key and request for different card from the customer to proceed with the transaction. Contact Technical Support for assistance. If this error strikes repeatedly, verify the phone line is an analog line and not connected through a splitter. Transaction has been declined due to an invalid MAC. Full Disclosure. They fall in two main buckets: Notifications: No response is expected by Payment App Request/Response: Response is expected by Payment App Payment Solution Types Then restart the terminal and run the summary report again. Transaction has been cancelled because the batch is empty. This is yet another most witnessed problem of the VX520. -If you want to void a different transaction, search for it by pressing [F2]. It may also indicate that the device is not properly configured to run the program or application. In this case, the terminal is a refurb and originally belonged to another processor who "signed" the terminal by adding a line of code preventing any other vendor from using the terminal without knowing the processor's signature. Transaction has been declined due to failure of the requested encryption. After successful merchant services download, retry loyalty application download and verify the loyalty app properly displays in the root menu and can be accessed to process transactions. - In same list, Select Merchant. The pin pad plugs into the port labeled RS232 . Request merchant contact their credit card processor and specifically request this authorization key to permit 3rd party downloads for their gift and loyalty program. Enter the correct terminal ID or contact VHQ admin if problem persists. Filesize. endobj Select Force. Buy or plug your VeriFone terminal into a Wi-Fi Range Extender directly instead of direct connection to the cable modem. <> Help manage cash flow fluctuations, expand into new markets, or finance accounts receivable. The PAN number and its length is validated against the configuration. Transaction has been declined because the message parsing from the host is not correct. Op Daily Summary The terminal prints a report titled "Shift Report". If you see the TAMPER CERTIFICATE blinking message at any time during the bootup phase and the terminal is otherwise inoperable the terminal is toast. hYko~|~B hb```e``"@(q Find many great new & used options and get the best deals for Verifone VX520 VX 520 Credit Card Machine Terminal Reader at the best online prices at eBay! - Press the green [Enter] key when you're finished. (In quick setup, go to Phone>View>Press Edit on PABX and add the comma>Exit). View VeriFone Telephone Connectivity article for more guidance. This error could mean the modem is detecting a phone line but the line itself might not be a regular analog (copper) phone line and instead could be a VoIP line such as Vonage. This error means there is no telephone connectivity to perform the download or process a transaction. Invoice number is not valid Check to make sure the phone line is securely connected to the phone jack on the terminal and the other end is securely plugged into the wall and not going through a splitter. Transaction has been declined and void the tip adjust for the transaction. Transaction has been declined due to the card is removed while the transaction in progress. If the problem persists, move the terminal to another location to retry the download (such as office fax line) or connect the terminal to an Ethernet connection for Internet downloads and transaction processing. All rights reserved. Select COMMSERVER. You can clear the RAM and FLASH from the GID that you downloaded the application. Troubleshoot Network Wi-Fi, Internet, Mobile + Dial Transaction Processing Peripherals PIN Pad + Printer Power + Cabling Power Cords, Power Packs + Cables Terminal + Keypad Display Contact Us Need more support Verifone Terminals Verifone Decline Codes Overview Receiving a decline on your credit card machine may be rare, however, it's important to know what type of decline codes you may receive while processing. %PDF-1.6 % Transaction has been declined due to failure of the key generation. Plug the other end into your router, modem or Ethernet wall jack. Enable to Legacy Protocol support option and Press Enter key to do the Legacy Protocol supported transaction. Capital Processing Network offers discounted credit card processing . Look for options that will clear out both RAM and FLASH memory for ONLY the selected groups. VERIFONE VX 520 HOT KEYS It means the download was disrupted and must be restarted. Transaction has been cancelled because there is a problem with the printer. Follow remote download instructions to continue to next Phase such as Download CommServer or downloading your loyalty application. SignPad and key are not available. Visa has extended the EMV key's expiration date from 12/31/2015 to 2022, and the terminal must be updated. Transaction has been cancelled because the batch is not empty. Enable to PIN reset option and Press Enter key to do the PIN reset transaction. To get the value, press 0, and after that, press enter so that you can save the parameter. To fix that- Take off the back cover and unplug it from the power plug. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. (If the merchant was initially set up for Dial but wants to change it to IP). Please contact us. Transaction has failed because the initialization of parameters failed. Transaction has been declined due to the Manual card entry configuration parameter is not set in the terminal as enabled: So, re-load the paper roll or check the condition of the paper roll with the lid. Reference the below lists for explanations and potential solutions of decline codes you may have encountered for the TSYS and Elavon US processors. The CC processor needs to program an authorization key into the file build profile allowing gift and loyalty programs to be successfully downloaded. -Pull paper up pas the glue residue on the paper roll. Refer to In case of admin not proceeding with the transaction, do nothing. Configure the correct information or contact VHQ help desk team for further support. Transaction has been declined due to connection with the host is not successful due to transmission problem. To Change the time, use the number pad to press the option that correlates to Clock, then press the option that correlates to Edit Time. Sometimes users find it a bit difficult to connect the VX520 to the internet and without a proper internet connection, it wont function properly. This error means the terminal's 9 digit serial number is either (1) not recorded on the account or (2) recorded incorrectly. You can reload the modem profile to check whether it works, and the problem does not exist anymore. General Error - Unknown or Unspecified reason. <>stream Your Verifone terminal may also support contactless payments. Press the Enter key, and then retry the transaction with a correct CVV, or use a different card. 1824 0 obj - To reprint a receipt, press the Printer Icon on the bottom left of the screen. <> Follow the call menu promptings for Technical Assistance. Contact our Technical Helpdesk on 0800 338 767 (option 2) for assistance. Transaction has failed because the preauth record is not found. Allow the Terminal to reset once you plug it back in. All VeriFone Vx805 PIN pads used for PIN debit transactions will also need to be updated. If you do see COMM SERVER listed anywhere in the group table, try re-installing it. Error-Codes (1) Author: About Matthew I McCartney. -Access the printer roll by pulling the release on the top of the cover. VX 520 Color: A brand-new version of the preferred EMV-capable VX 520 that features a 3G choice, a dazzling LCD shade show and gives an improved user experience for business through a new 5-way navigation button and icon-based applications. Enter the correct value of the parameter under consideration or for the entered values there are no records found and hence be informed as appropriately. Do you have a question? Access user guides and reference manuals of Verifone products Estate Management, Development Tools and Portals Estate Management, Development Tools and Portals Access our portals. Thats why, in this article, we will be trying to talk about some of the most usual problems and their solutions. Looks like I'll just have to pass this on to the president and let him decide which way to go. -Open the paper compartment. - Press [F3] to select Reprint. Try after few seconds or contact SDI server team. - To search using the invoice number (printed on the receipt), press [F4]. -If you are going to use an Internet connection, plug one end of an Ethernet cable into the card reader's Ethernet port, which may be labeled as "ETH" or "10Base-T." (These cables are very common and are technically named "Cat5 cables.") -When finished, replace the paper roll and close the compartment. Terminals that are initially set for dial will need to edit parametersor Partial Download to update to IP after changing the file. Getting a VeriFone EMV Vx520, FD55, Vx510, Vx570 CAPK expired error message? Thats why lets get to know how you can connect it to the internet. The transaction that you are trying to perform is not supported. -Press [F2] to search for authorization-only transactions. Transaction has been declined because the preauth is not allowed. - Auto Settlement if your card reader is set to automatically settle, it will automatically settle transactions in the current batch at a specific, predetermined time, within a 24-hour period. -If the paper advances from the printer during transactions but is blank: For information on non-U.S. products and services, please visit our other sites at www.chase.ca/merchantservices and www.jpmorgan.com/europe/merchant-services. Transaction has been declined due to the unavailability of clerk server. The terminal code must be right. Transaction has been declined because the NII entered is not valid. If you have accessibility issues with the attached documents and require further assistance, please contact the Help Desk @ 1-800-934-7717 for further support. However, refurbished terminals can come from anywhere. If the error message still persists, go back into the Edit function of the Sys Mode menu of the applicable group edit the new *Z values as follows: *ZR = 3 and *ZRESP = 10. Wait until the Commserver screen appears. There are two courses of action to take, one a temporary fix, the other a full repair. Then press F2 and F4 at the same time. In this respect, call a professional as you may have to replace the entire USB port to get rid of this problem. Press Enter key to proceed with the previous transaction in scope. Physically move the terminal to a location with a direct analog line (i.e., fax machine) connected to the wall and not through a splitter. This manual is available in the following languages: English. - When the transaction detail displays, confirm it is the correct transaction and press [F1]. Then retry transaction. Chase provides the following business banking products for your needs. (This problem is the same as the VX520 Not Printing problem. You can use this terminal to process over dial up but if you require Ethernet connectivity of the loyalty program, send the terminal back for repair or replacement. Send us your suggestions/edits for articles. are one of the most common problems of the VX520. endstream Keep cheque for deposit, Card acceptor contact acquirer. -Press [F1] to search in the current batch of unsettled transactions. Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Liftmaster Garage Door Opener Troubleshooting, Brother Printer Stuck In Sleep Mode (Quick Solutions), Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. Include the specific model of the terminal in your correspondence. Theme: Envo Blog. So, if you ever come across these kinds of problems, make sure to get to an expert as its troubleshooting is complex and requires professional knowledge and skill. Select CommServer. Transaction has been declined because the card not swiped or inserted properly. Page 19: Shift Summary Report. - There are several ways to identify the transaction to be adjusted. VeriFone, 2744 N University Drive, Coral Springs, FL 33065, USA, Klarna payment actions via Verifone Central, MobilePay payment actions via Verifone Central, Vipps payment actions via Verifone Central, PayPal First billing agreement transaction, Integration Guide for PayPal Express Checkout, Approved, account type specified by card issuer, Approved for partial amount, account type specified by card issuer, Approved, terminal unable to process online, Approved, transaction processed offline by terminal, Approved, transaction processed offline after referral, Approved as paper cheque. It's important to note that you should never plug a PIN pad into a powered-on card reader it could damage the equipment. - To reprint the receipt for the most recent transaction, press [F2]. y6dbCN-LPz?vmgt 1K'mex*g'q-5 Sign In: opens in a new window Convenient access to manage your Chase merchant and bank accounts for viewing alerts, reporting, statements, disputed charges, and more. Common error codes include the following: COMM ERR; TCPIP; LINE BUSY; LINE CLOSE FAIL; NO HOST RESPONSE; DIAL PRIMARY; NO LINE, Confirm the VeriFone VX 520 terminals phone cord is connected to the Phone port on the terminal. If your are using the default password, it is 1 alpha alpha 66831. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. . You can do it simply by simultaneously pressing button ENTER (green button) and number 7 or functional buttons F2 and F4. Ask your question here Index Installation Now, grab a paper roll and insert it making sure its on the right side. Follow these steps to reboot your terminal. The following are some of the easiest steps to troubleshoot a Verifone VX520: Remove the Terminal from the power supply for around 30 seconds and then plug it back in. The Download Needed *Go File Not Found is an error code and this usually indicates that the pin pad is not loaded with the XPI application. Inside the terminal there are something like 5 pressure points. Save my name, email, and website in this browser for the next time I comment. - When the transaction detail displays, review the transaction and once confirmed, press [F1] to void it, and you'll be done. After that, return to the soft pay screen, where they are going to select the sales screen. -Press [F1] to search by invoice number. 5"SS&[ 3-o703!++yA^YJ8h2"n*|zSGy9GOd.? This is yet another common problem. If these instructions are not followed and the terminal is damaged it will. Thank you very very much for your time. The reboot loop takes place when the device restarts itself due to any form of power supply-related problems. - Information in the Totals Report can be used to make sure your card reader totals are balancing with your registers. Press the purple-colored button for editing the name of the application. When you hit Enter, you will see Dialing/Connecting, For VX680 - Select Refund from the main screen - Enter the dollar amount of the Refund - Confirm the Refund amount - Select Yes to confirm - Press the green [Enter] key - A receipt will print to complete the transaction. We have talked about quite a lot of mostly witnessed problems of the Verifone VX520 and their possible measures that you can go with. I'm not sure. hbbd```b``A$ Z"y"`51`5"Z 3Dr8`g0[( !D_Ai+6&D$E&m| 2 T{9&00a?o 61 Transaction has been declined due to wrong signature in manual entry mode or signature for PIN by pass mode. Best to keep close to original Device ID. If you getDNS Lookup error, it cannot connect outside of the network, try troubleshoot and repair within the diagnostics menu. The terminal will start and then show the application menu. - Press Next until you see your Device ID. Key in the password: Press 1, Alpha, Alpha, 6, 6, 8, 3, 1, and then press the green Enter key. Your VX 520 terminal may display a communication error code when a transaction fails to process. Dealing with Verifone is like dealing with the worst third world tech support you can imagine. State Code: Enter Two Letter State Abbreviation Press Corresponding Numbers on key pad and Based in the Bay Area with clients throughout the United States, the company is committed to providing the best technology for its merchant partners and clients. JP Morgan Chase Bank, N.A. Compare our business checking solutions chart to select exactly which checking account is right for you. -Use the Arrow Icon to navigate through the Report Menu. <>/Filter/FlateDecode/ID[<2D4E96B6494549069D163A5447367ECC>]/Index[1791 68]/Info 1790 0 R/Length 148/Prev 321430/Root 1792 0 R/Size 1859/Type/XRef/W[1 3 1]>>stream Confirm if the merchant needs a dial prefix (i.e. If your getting Connect Failed, TCP/IP Failed or any sort of IP connection errors, check for CommServer. Your VX 520 terminal may display a communication error code when a transaction fails to process. Swipe the customer can swipe their card down the magnetic-stripe reader on the card reader's right side. startxref Transaction has been cancelled by the operator (vendor or customer) by pressing the Cancel button due to below possible reasons: User Manual. 2015-08-27 00:00:00. This is a nasty procedure some credit card processors do to "booby trap" the terminal and prevent merchants from downloading different applications on it, including a competing credit card processor. Transaction has failed because pending settlement needs to completed. Enabling Auto Dial Backup on VeriFone Terminals, Enabling Mobile Pinpad Entry through VeriFone Vx Series Terminals. This error means there is a problem with the download configuration parameters. The closed batch is then submitted to Chase to begin the funding process. There is a way to verify by loading the gift/loyalty main menu where Record Sale, Balance Inquiry, and Load Value functions display. You may want to use the temporary fix if you are pressed for time and need to get up quickly, but you . Insert - if the customer has an EMV chip card, and your card reader is enabled to accept EMV transactions, then the customer should insert their card into the card reader's chip card slot, which is on the front of the card reader, beneath the colored keys. Press Enter key to proceed with the previous transaction in scope. VX520 Is Not Starting This problem is mostly known as the "reboot loop" problem. -The Report Menu will display. -Make sure that one end of the power cord is plugged into the adapter and then plug the other end into an indoor outlet. In general, 00 is the only approval code our system will return (the rest are all decline codes). Merchants not using the below terminal are not affected. If its not attached to the lid it has to be replaced as its defective. Press Cancel if the Time and Date appear on the screen. If this doesn't work, ask your client to contact their processor and find out the new VeriFone Sys Mode menu password in order to access the necessary screens to complete the download process. (Verifone VX510, VX520, VX810 & VX820) What do I do if my terminal is failing to connect? If prompted input the Terminal password and press enter. - There are several ways to identify the transaction to be adjusted. - From the main screen press [F4] to select Void. Open up the black-colored tab of the terminal. We have discovered a technique that sometimes works. Chase isnt responsible for (and doesnt provide) any products, services or content at this third-party site or app, except for products and services that explicitly carry the Chase name. Manage Settings Then retry the download. As the Verifone VX520 is one of the most well-known and most used credit card machines, there are quite a lot of things about it that people need to know. Transaction has been declined because the message type mismatch has occurred. Tap MORE purple button. Try after few seconds or contact VHQ help desk team for further support. Troubleshooting a Verifone VX570 credit card terminal with an "IP Connect Failed" error. Transaction has been declined due to connection with the host is not successful. Test a transaction to make sure it works (processing instead of dialing). <>/Metadata 27 0 R/Names 1826 0 R/Pages 1788 0 R/StructTreeRoot 60 0 R/Type/Catalog/ViewerPreferences<>>> To get to the Commserver, payments and gift cards screen hit the * button above the red X key. - Balance enquiry has been cancelled Press the Down Arrow located on the far left portion of the touch screen to scroll to the next menu. Transaction is already voided. - If you need to void another transaction, search for the transaction by the amount or the last four digits of the customer's card number. Press "Reprint" under the Wrench and the Hammer. Transaction has been declined due to failure of the MAC key generation. If you download Comm Server successfully but do not see it displayed on the root menu screen, it could be hidden from view due to a firmware configuration. Then, scroll down, via the second purple button, select Ethernet. Press Enter to try again, Power-cycle the terminal (replug the power cord), Confirm phone line has a dial tone with no pauses or beeps beforehand. -Hold the roll so the paper feeds from the bottom of the roll when the card reader is facing you endstream Display Format. - David. 28 Sept 2016 User Manual. Select Terminal. -Lift the printer cover up and back. From your WELCOME screen, select the STAR button right above the RED X on the keypad. Transaction has been declined because of the error while writing into the database. Now, proceed with adding the parameter DHEAP. Transaction has been declined because the Aeon configuration is not available. How do I connect my Verifone vx520 to the Internet? This can happen during clearing of batch, batch review, or any other admin transactions. Step Two: Enter sale amount using keypad and press Enter. or any of its affiliates are not liable for decisions made or actions taken in reliance on any of the testimonial information provided. Transaction has failed because the initialization of parameters like TID, MID, etc is not done. A declined 05 is the most common and general decline code. Transaction has failed because of the error in the application. The red key used to be "Clear" on older terminal versions, and old habits die hard. Service Provider Simulator Reason codes for API transactions Last updated: 19-Sep-2022 Download as PDF The following table describes the reason codes for failed, declined, and successful transactions using Verifone APIs: Rate this article: Download as PDF Delete Group 1 RAM files and follow remote download instructions for reloading VMAC. Now, enter the passcode that is in the file of the Vericentre. Transaction has been declined due to the unavailability of PIN reset option. 5D9?%::dGGXX2|+EBTXrAIN>*8.1aX`"8=6Gx>2w8WM @;iFo}f>,Zo d/ Enable to PIN change option and Press Enter key to do the PIN change transaction. Remember, merchant credit card software and Comm Server is loaded in Group 1 and Group 2 so you never want to delete memory files from Group 1 or Group 2 nor select the Delete All Groups option. Note: You can only add a tip to transactions in your current (open) batch. Referthe cardholder tothe issuing bank.Attempt thetransaction again.Obtain anotherform of payment.Perform transactionby swiping themagnetic stripe.Attempt thetransaction again.Error Code Description ActionLast PIN TryPIN BlockedPIN Try LimitExceededUse ChipReaderThere is only onePIN attempt entryleft on the card.The PIN hasbeen blocked onthe chip If you come across this problem go through the steps below-, If you ever come across this error, go with following the steps stated below-, This problem is mostly known as the reboot loop problem. PLEASE NOTE- The Admin Password may be required in order to update the date and time: If you are still having technical trouble, have a question about fees or need general support for your existing processing account, you can call 1-888-886-8869. Transaction has been declined due to number of password entry tires exceeding the configured limit. - Card is not presented within the time-out period that is configured in TERMINAL table -> USER_ENTRY_TIMEOUT Troubleshoot VeriFone VX 520 terminals. The following table explains the error codes (display messages, additional display messages) with the possible reasons for the message prompt and the recommended recovery solutions: Transaction has been declined due to the card(PAN) number entered is not valid against the configuration parameter defined: CARD->MAX_PAN_DIGIT(value : 19). To Change the date, Use the number pad to press the option that correlates to Edit Date. Find many great new & used options and get the best deals for Battery For VERIFONE CM5 4000mAh at the best online prices at eBay! Resource Online helps domestic businesses manage reporting needs online. Transaction failed because the key injection failed. Compare between Business and Commercial line of credit options for your business' working capital needs. VoIP lines can be problematic for both downloading and transaction processing. 1793 0 obj Please Try Again-CE: Communication Error (Terminal cannot dial out), Please Try Again-TO: Time Out (Terminal can dial out but loses connection), Disconnect Try Again? Here is the back side of VeriFone VX570 I/O module. The following table describes the reason codes for failed, declined, and successful transactions using Verifone APIs: Declined, additional customer identification required, Advice accepted, no financial liability accepted. Then scroll down to the Edit function and clear out the memory for the selected groups that are no longer required by the merchant.
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