Your prices were miss leading and a scam. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Note that Your payment may be withheld if you violate this clause. missing persons national parks. You also agree not to separately contact the Buyer at any time for any reason. 6.6 No Agency. What is the viagogo complaint handling process? The ticket was sold as 150 capacity, Please note this does not include any VAT that may be payable on fees We are required to pay. I haven't received an email confirming my order. list of all forged in fire contestants; brothers taste of asia shut down; john o'mara gangster squad; Address: viagogo, Rue de Lyon 109, 1203 Genve, Switzerland. [protected]! In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Ticket listings are a representation of actual seat location. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). I have contacted Customer Support as your website states 100% guaranteed tickets! 0 . I've sold WC tickets more than a month ago and Viagogo doesn't pay me. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. 2.10 Seller's Confirmation. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. We often link to other websites, but we can't be responsible for their content. I would like to have a break down of why this should cost so much and a POC for redress. Additional information can be found in our FAQs and on the ticket details pages. 2.9 Seller's Confirmation Obligation. - online tickets: afrikaans is groot south africa, didn't pay me for tickets sold through viagogo to adelle sale 9181945, Read full review of Viagogo and 1 comment. 6.2 Waiver of Consequential Damages; Liability Limit. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. it says. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. 3.2 Other Information. It is disgusting how I have been treated and I would like you to review your logs to see how it has been recorded; with broken promises. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. How do I unsubscribe from your newsletter? If you can't find your event, you can tell us about it here and we'll add it to our website Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. We will also add VAT on our fees as applicable. My ticket is for UFC fight night Singapore Section Level 300, Row:, 1ticket. We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. On Tuesday (June 13th), I ordered 2 tickets to see Steely Dan perform at the O2 centre in October ([protected]) and managed to grab decent enough seats for as much as 483.79. 2.4 Listing. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been 30 which is what they were selling then for on the door. Ring me or give me a real number to call At no time do We provide the Buyer's payment information to the Seller. Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale, which was 8 days before the concert. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Order ID [protected] 7.1 Ownership of Intellectual Property. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. 4.2 Stolen Property. So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). You and We are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. 2.14 Substituted Seat Locations. I am appalled by the lack of honesty, knowledge and training your staff showed. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Be the first to hear about special offers. and how does an unforeseen circumstance suddenly make you require tickets to a concert? What are the viagogo Terms and Conditions? Tickets may be substituted with comparable or better seat locations without the Buyers approval. Viagogo lead me to believe that this was the official ticket seller for fleet foxes tickets as they came out at 10am yesterday morning. . The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn). I demand my money back as they never made the concert due to it being outside on the heat. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. Especially for a more obscure event where they dont have huge turnover of tickets. The Seller will be paid 5-8 days after event if delivery of ticket was successful to the buyer. This is not OK and I would not use Viagogo again. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. This does not prevent us from varying these terms without reference to them. I wrote to your office requesting refund under 14 days and was ignored. Rating: File your complaint. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. https://www.youtube.com/watch?v=mGXViB2y2ys. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. When We receive an offer by bank transfer, We will check to see if the bank account is valid. 2.12 Ticket Fulfillment. I asked for a complaints number or procedures Of which I was told "there is none just send an email from the website" viagogo AG is registered in Switzerland, Company No. What is the viagogo complaint handling process? It's the same with ticketmaster resale, it states it clearly in the t&c's, and it can be a very expensive exercise if you don't go through with the transaction. 6.10 Notices. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. As I do not buy concert tickets that often I had no idea this was a scam, payed for tickets was told would receive no later than 3 days before event had to send 4 emails only got a reply from 1, finally found your phone number on the day before concert and called then to be told don't worry? None of my emails have been responded to. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. This is so we can promote the sale of tickets and items that You list for sale. PLEASE CALL ME - DETAILS OF CANCELATION BELOW - I HAVE NOW LOST AROUND $1000 BECAUSE OF U GUYS NOT CALLING - I NEED YOU TO HELP AND PAY ME WHAT I AM OWED! If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. I bought 4 and spent 440 whilst tickets are still on sale for 40 each. For Customer Service enquiries, please visit our help centre. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Order number: 9164448 . These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). 1.1 Introduction. They were selling 3 lots of tickets all showing where you could be seated in the O2. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. 10 Things Most People Don't Know About anyabraddock. I can't afford to lose 100 and think this company is a joke as they seem to be try to avoid payment. we are looking into it, had to call back again to be told still looking into it ! Their reply was that it is to gurantee the tickets are valid and the buyer is not denied entry on the day of event. I only became aware of Viagogo bad practice when it was broadcast on New Zealand television. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. This charge is in addition to the amount originally paid for the tickets. 11th June - emailed to ask if my tickets were valid for new venue as I had read online that is was being relocated eventually got a call back at about 5 oclock to be told had to pick tickets up from a hotel and when we got there joined the queue.I am very upset at my treatment over this especially as we had to pay quite a premium on tickets and got a terrible service not knowing if we was going less than 24 hours from start. by vinay 7 months ago. Tickets came for 25/6/17. 0. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). Despite numerous unhelpful telephone calls one suggested we went to the 25/6/17 date. I have contacted the numerous times as they are using a slightly wrong email address for my PayPal therefore it isn't going into my account.my PayPal email is [protected]@ hotmail.co.uk but they repeatedly keep trying to send it to jenna-williams1'@hotmail.co.uk. Can I buy tickets that are personalised with someone else's name on them? We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. Seriously people need to take responsibility for themselves. Can I pick up my tickets instead of having them shipped? We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. The tickets through Viagogo cost me over 300 sterling. By using our Site, You agree to accept this Agreement. 3.3 Laws and Regulations. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. If tickets are not consecutive, then the Seller must create a separate listing. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. . Why is the price printed on the ticket different to what I paid? 2.18 Merchant Description. Hannah Goodbody. This is misrepresentation. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. please see in bul point the notes I have made which should evidence the disappointing communication You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. If you are not the intended recipient, please delete the message, attachments, and notify the sender. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. 6.5 Tax Indemnity. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Note: this address is not the Customer Service address. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. All sales are confirmed automatically, the Seller authorises viagogo and Paris Saint-Germain during the Listing process to de-activate the original ticket once it sells. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. carel chaussures paris; have aston villa won the champions league; where does the electron flow that we measure with dcpip 1.1 Introduction. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. You also agree not to separately contact the Buyer at any time for any reason. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. I have repeatedly been ignored. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. 6.9 Change or Suspension of Site. VIAGOGO scams their customers, DO NOT USE IT. Sellers: once your tickets have sold, viagogo charges a service fee. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. I sent them a message on why will I only be paid 5-8 working days after the event, not when the buyer receives them. figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; viagogo charge for cancelling sale. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, ticket details through activation process, all in accordance with the process outlined in the help pages. I don't think you've got much to stand on here as you agreed to all of this as part of the service in trying to sell the tickets, I do think it's a little shady if they never told you how much the replacement cost fee would be prior to cancellation; Was there a warning prior to cancellation e.g. If the Seller is required to account for VAT (UK or other) on the sale of the ticket, the Seller should include the VAT (i.e., total) price when setting ticket prices on the website. I entered the incorrect email when registering, how do I change it? You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Consequently I now have the tickets to find I paid 349 for 2x tickets with a face value of 75 each. We may investigate complaints and violations of our policies. viagogo charge for cancelling sale. 2.10 Collecting Payment. Why can't I see my order or sale in my account? Please note this does not include any sales or value added tax that may be payable on viagogos fees. Thus, the ticket price shown (before our fees) may include VAT (UK or other) as appropriate. 17th February 2017 - confirmation of ticket purchase If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. This will surely increase the credibility of your complaint. Share your photos and videos with others to prove the truth of your words. As far as viagogo are concerned person A can not cancel listings on person Bs account. - The horrible price that I was charged for hockey tickets. To register, You must provide your real name, address, phone number, and email address. We are not involved in the actual transactions between Buyers and Sellers. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. viagogo charge for cancelling sale. To register, You must provide your real name, address, phone number, and email address. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 2.7 Payment Authorization. Including any such items constitutes a material breach of these terms and conditions. Under no circumstances are We liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on the Site. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. This comment was posted by a verified customer. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. I was told on your website that the fees are made clear but they were definitely not. viagogo charge for cancelling sale viagogo charge for cancelling sale Posted at 07:21h in timber framing courses alberta by pastel silver overtone on brown hair Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. And their reply was investigations will be done. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). The event itself is within days and yet I still don't have any updates on my ticket. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost . Due to the change in venue which is completely understandable, It feels to me I wasn't offered / or giving adequate advice support to get my tickets amended to attend the new venue. I haven't received an email confirming my order. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. shawn mendes tickets order no [protected]. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. The tickets were listed and sold for $267 in total. Copyright (c) 2006-2023, viagogo AG. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. 3.4 Indemnity. To post a ticket for sale on viagogo You must first register with the Site. I recently sold 2 WWE RAW tickets for the London show through viagogo and I am still waiting for the money to be paid into my PayPal account which should have been completed the beginning of may when the event took place. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. I also don't have my tickets either! ; . Cheers. You consent to the exclusive personal jurisdiction and venue of Swiss courts. I cannot believe that I have been charged nearly 80 extra to what was on the final screen at confirmation of purchase. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. [protected]@outlook.com 2.16 Claims under the viagogo Guarantee. Excessive pricing, bad communication & despicable customer service and still no tickets! I'm from singapore and my number is +65 [protected]. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; 1.4 Modification. Welcome to viagogo's online ticket exchange (the "Site"). Including any such items constitutes a material breach of these terms and conditions.
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