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The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. Orders and upgrades. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. 15h06. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. on It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Yes, please make sure you or someone in your business is available to give the engineer access to your premises. If this happens we'll text you, call you, or send you an email to arrange another appointment. 0 Ratings Ibz @katenoblett. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Theres no charge for most engineer visits. 2. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Thing is there is a lot of stuff under footways so you can't go mad. Amount of compensation. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. 12h52. If you currently work for the BT Group please apply directly through the Internal jobs board. Faulty equipment like a telephone or router not covered by a maintenance contract. 10 reasons to work for BT Openreach - VERCIDA Engineers from Openreach managed to cut our telephone line while they were working on our road. And once you've got some experience under your belt, there should be opportunities for overtime. Well remotely activate a port on the ONT. BT. That's usually four or five days a week between Monday and Sunday. What tips or advice would you give to others applying to BT? @richthestag. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. Please enter at least 3 characters to search. More strikes are planned in the coming weeks in the rail dispute. What is BT Openreach? Everything you need to know And once you've got some experience under your belt, there should be opportunities for overtime. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Openreach to hire 5,000 engineers to bolster broadband rollout | BT 'Openreach' Engineer walked out after unable to re - BT Community So we have a line that works upstairs but he has broken the one we want downstairs. They showed their strength but on Monday they will show their generosity. Help and support; Contact BT; Back. Delayed repair following loss of service. - Providing data governance through all operational teams in order to maintain and improve data quality. They'll aim to do this within 5 working days of you placing your order. Skype involved a presentation, then a capability and suitability assessment. Log into order tracker using your BT ID or order reference and postcode. If you cant change your appointment, chat online or call us and we'll do it for you. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. @bt_uk. Depending on the provider and package you choose, you might be able to avoid paying for line installation. Openreach Civil Engineer Interview Questions | Glassdoor Apprenticeships. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? We don't ask for any formal qualifications. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. We also use third-party cookies that help us analyze and understand how you use this website. Simon Donegani - CER / Field Insights - North England - Openreach If the work is not complex, they'll carry out all the external work required. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Some modules are disabled because cookies are declined. Account and billing. Openreach - how long to fix a fault - Edugeek Daniel Mark - Area Manager - Openreach | LinkedIn Ex open reach engineer here, up until 5ish years ago. business and public sector, Media Do I have to pay for this visit? The re-branding exercise actually started, in a very low-key way, a few short . This has been a nice experience and I wish the best to Arran in finding work.. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. Damage to equipment within your premises caused by lightning or power surges. Working at Openreach: 444 Reviews | Indeed.com New grading structure. Moving home . My Background as a Phone Engineer in Southend. Thank You). But heres a quick guide to the different installation terms we use, and the average timescales. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. Very rarely. If the work is complex, Openreach will take longer to do all the external work. sector, For global We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. The cookie is used to store the user consent for the cookies in the category "Other. This could be when: We only charge for repair work on a small number of fault reports. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. We had to say we were from Openreach, working on behalf of their Service Provider . The installation takes around three hours and the Openreach engineer will need access to your property. They will discuss this with you before starting any work. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Damage caused during a break in to your premises. Just click on. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Not really a good service from BT. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. Suggest you contact openreach as this is BT Retail /Consumer forum. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. Can Nigeria's election result be overturned? Graduates & Apprentices - Early careers - Careers | BT Plc Its not BT Openreach, its simply Openreach, a BT Group company.. This field is for validation purposes and should be left unchanged. Your just as rude! When you contacted BT, it said it had not booked that engineer and did not know about the work. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Contact BT for help and support with your BT broadband, TV, home phone or mobile. The cookie is used to store the user consent for the cookies in the category "Performance". Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. BT on Twitter: "@richthestag I've checked with Openreach and they've To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. on How quickly can I get Fibre to the Premises (FTTP) installed? When you report a fault, we try and assess whether therell be a charge or not. BT Openreach Engineer - if you can't book a visit try an independent This is simply not true. 01-04-2021 You might not need a visit, just the right advice and help to identify the problem! The fault is due to damage caused by someone at the customer's premises. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. In your case, communication between the two appears to have broken down badly. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. on Contact from abroad. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. Then just follow our step-by-step guide to install your broadband yourself. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. 2023 BBC. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Announcements, Guides & Community Updates. Super helpful and knowledgeableman. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. "Where talent is a dwarf, self-esteem is a giant. Need to change your appointment? Depending on the type of fault and the stage we're at in repairing it, you can do this online. Again, no one turned up. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". View Vacancy : Openreach Trainee Engineer (BT) - Planit While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Paul Clark at Bt Openreach I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. Starting salary is poor, but you'll reach the higher rate after 3 years. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Now there is light at the end of the tunnel! Ask questions and share tips with other people 24 hours a day. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. "These are the same workers who kept the country connected during the pandemic. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. Jobs at Bt Openreach - Civil Poling Engineer Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. This cookie is set by GDPR Cookie Consent plugin. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. If you aren't available, someone over 18 will need to be around. All depends when your manager wants you I guess. I'm wondering will there be engineers working on a saturday? The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. He has sturdy life goals and knows where he wants to go. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. BT argued that you still received a partial service. I also get time for classroom learning which hopefully . The BBC is not responsible for the content of external sites. on Sustainability, Northern By clicking Accept All, you consent to the use of ALL the cookies. @bt_uk. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. The Communication Workers Union (CWU),. Some advice for working as a Civil Engineer with Openreach Hence, the addition of working experience gained from Openreach can truly be like a milestone . Phone Engineer My background-why I left the BT Openreach Job I loved I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. Is there an Openreach Engineer in the house? - Page 1 - Jobs Myself and my team cover the whole of the UK. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on These cookies ensure basic functionalities and security features of the website, anonymously. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. Automatic compensation: What you need to know - Ofcom This depends on the apprenticeship you are applying for. BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . The fault is due to theft, loss or removal of equipment. What are the time slots for Openreach engineer appointments? 26/04/2017. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. 30-03-2021 Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. Openreach hiring Openreach Engineer - Trainee in London, England When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . Come home no Internet. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. What are the time slots for Openreach engineer appointments? CER / Field Insights - North England. A specific time cannot be given and access must be available for the entire slot. Man found dead after Abergwyngregyn river search named - BBC News Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. Read about our approach to external linking. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Openreach | LinkedIn 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. This cookie is set by GDPR Cookie Consent plugin. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. How long is the appointment? The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. BT SFI2 Engineer Visits - activereach Ltd. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. The ISP said it can take up to 72 hours. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. How are the working hours at Openreach? | Indeed.com Within 10 working days, Openreach will have completed their survey. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. [ link to this post] I have a line fault that needs to be fixed. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. BT Openreach was established in 2006 .