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StoryPoint Lead Receptionist Full Time in Southwick, MA | 818670064 What does a Lead Receptionist do? Role & Responsibilities Telemedicine, patient portals, barcode scanners, printers, and medical devices are just some of the technologies that impact providers and patients. You also need to be able to keep up with the constant demands on your time as a receptionist. If you are making a resume for a receptionist job, the skills and qualities presented above can be used in the skills section of the resume to make sure that you have the skills to excel in the job. A receptionist is a position that requires interaction with customers and is responsible for providing a high level of customer service. The first shift typically arrives at 7am to take over from the night shift and help out during the day. They also keep calendars for appointments and plan travel arrangements. They are communicators who are skilled in overt and subtle conversation. Many front office managers work well over 40 hours a week, although during the low season these hours may be considerably less. Receptionists are responsible for providing a warm and welcoming environment for visitors to the office. They provide great customer service and are always willing to help with any questions or concerns that you may have. Digitally savvy. A Front Office Manager must have excellent written and verbal communication skills. You need to be able to handle difficult conversations and listen patiently when people are trying to explain something. Basic computer/data entry skills. It makes your resume more compelling. Receptionist Job Description - What Does a Receptionist Do? By reviewing job description examples, you'll be able to identify what technical and soft skills, credentials and work experience matter most to an employer in your target field. Learn about the key requirements, duties, responsibilities, and skills that should be in an administrative assistant job description. The spa receptionist's job description involves welcoming and greeting clients warmly, and ensuring that they feel comfortable and happy on their visit. Lead Medical Receptionist Jobs, Employment | Indeed.com A receptionist is often used to greet visitors and help them as needed at most companies. A Front Office Manager is responsible for all aspects of customer service, fromliaising with customers through to managing the office's day-to-day tasks. They typically sit in the main lobby area of an office and are the first person who guests see upon visiting the office space. A medical receptionist works at the front desk of a medical office providing assistance to patients and visitors. Lead Receptionist Resume Samples | QwikResume Greet vendors, customers, job applicants and other visitors and arrange for transportation services when needed. receptionists act as office's eyes and ears. You will be in charge of giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail. They also provide general administrative support, such as scheduling meetings, handling transcription, printing, photocopying and faxing, as well as making travel arrangements and assisting HR teams. Follows guidelines set forth in Legacy's Values in Action. Post a Job on Zippia and take the best from over 7 million monthly job seekers. Lead Receptionist Job Description For 2023 - Zippia A receptionist is looking to make a workspace free of stuff. Responsibilities of a Lead Receptionist: Receive and rout incoming calls. Sign up for Workable's 15-day free trial to post this job and hire better, faster. Receptionists are gatekeepers. Staff members are able to stay on track and keep the business running smoothly because of their organizational and multi-tasking abilities. They work diligently to answer phones and help with other administrative tasks. Sometimes it involves doing many things at the same time, or handling tasks outside of their job description. Using the templates, you can rest assured that the structure and format of your Lead Receptionist resume is top notch. Using our career map, a lead receptionist can determine their career goals through the career progression. Types correspondence, reports, labels, contracts, as directed. Also, if you have someone to handle some of the administrative tasks, omit them from here. Some receptionists make a lot of money, and others only make a little bit. Receptionists are employed across almost every industry.Receptionists generally have a high school diploma or equivalent. Handling queries and complaints via phone, email and . Lead Receptionist Must-Have Resume Skills and Keywords - ZipRecruiter There are certain skills that many lead receptionists have in order to accomplish their responsibilities. Responsibilities as a lead may include workflow coordination, problem solving and creating staff schedules. Lead Receptionist Job Description Template Our company is looking for a Lead Receptionist to join our team. To be successful in this role, you will need excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel. Head Receptionist Job Description | Velvet Jobs Southwick Village by StoryPoint Group. Looks pleasant and dresses neatly. Receptionist Job Description [Updated for 2023] - Indeed This may sometimes feel like an unwanted or under-valued trait, but its something some employers want, A smiling face: as a receptionist of any class, a smiling face is really important, Ability to be organized and friendly. This role may require working in shifts, so flexibility is a plus. A receptionist position can be considered entry level, but can also be the first step up the corporate ladder. The courses listed below are affiliate links. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Advisor site. Americas: +1 857 990 9675 Posted 26 days ago Center Manager CleanSlate Centers 2.7 Philadelphia, PA 19134 (Harrowgate area) $65,000 - $75,000 a year Full-time + 1 For example, managing an industry-specific software system. The senior receptionist is one who represents an organization in a friendly and professional way. Shows empathy as and when required. Receptionist job descriptions should match a companys specific needs. pens, forms and brochures), Provide basic and accurate information in-person and via phone/email, Receive, sort and distribute daily mail/deliveries, Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges), Order front office supplies and keep inventory of stock, Arrange travel and accommodations, and prepare vouchers, Keep updated records of office expenses and costs, Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing, Hands-on experience with office equipment (e.g. A receptionist is required to handle and field calls as often as necessary. A receptionist is a position that requires interaction with customers and is responsible for providing a high level of customer service. A receptionist must be able to write creative, persuasive, and effective letters and email messages. Receptionists are responsible for providing customer service and managing the front desk of a business. They answer and transfer phone calls to employees, sort and deliver mail to employees, and greet visitors when they arrive for meetings with management or sales staff. Potential applicants can determine whether or not an employee is right for the job by looking at the essential responsibilities your employee will perform. The Receptionist will have direct contact with patients and visitors, and will use a computer . Our company is growing rapidly and is looking to fill the role of head receptionist. Ability to multi task. Under policy direction from the Practice Administrator or Owner, the Lead Receptionist performs a wide range of difficult to complex administrative activities related to the clinic providing quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and personnel Strong work ethics. Assisting colleagues with administrative tasks. Send jobs to 100+ job boards with one submission. Receptionists handle a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans. A receptionist can provide a great experience to those walking into your office or calling over the phone. Receptionists are responsible for handling customer interactions and managing customer records. The job description of the receptionist who works in a veterinary hospital involves providing accurate information to inquiries from clients and other members of the public. She is a former Google Tech Entrepreneur and she holds an MSc in International Marketing from Edinburgh Napier University. Administrative Assistant / Receptionist Job Description, Administrative Receptionist Job Description, Administrator / Receptionist Job Description, Customer Service Receptionist Job Description, Monitor main switchboard, direct calls and/or take messages, Monitor reception emails and action accordingly, Ensure reception, office and meeting room environments are clean and tidy at all times, Administer visitor sign in process and provide site inductions, Collect, sort and distribute internal/external mail and faxes, Coordinate all meeting room bookings, arrange catering when needed and maintain the Board Room, Key liaison officer for building management, Prepare all outgoing freight for collection and general mail to be delivered to the local post box, Order stationary, kitchen supplies, uniforms, special equipment, Manage contacts lists for internal staff, clients and suppliers, Liaise with external maintenance, office equipment suppliers to ensure efficient and timely service, Uses effective customer service skills to meet the needs of the patients, families and the staff to facilitate patient flow, Most tasks will arise and be completed day to day with a very short term focus, however it is important that the incumbent keeps a long term focus in mind, especially in terms of office costs and contracts, Passion for hair and TIGI, and be a strong representation of the brand for those visiting the TIGI studios, Ability to organize and manage numerous tasks at one time and prioritise, To ensure that all Front of House tasks such as visitor pre-registration, To expedite the satisfactory resolution of any problems that may arise, Forecast visitor footfall and determine supply levels required to manage the service, May be required to cover security duties during periods of absence, Must carry, or be able to obtain, a valid SIA license, To undertake any other duties commensurate with this role as determined by the Facilities Manager, Meet and greet all visitors with a warm and professional welcome, Liaise closely with other departments Maintenance, Catering, HR and Marketing Events, ensuring accurate communication takes place, Catering- Order and maintain tea, coffee and dispensable for the client refreshment bar, Assist and support the Admin and Executive Assistant teams in liaising with executives, provide phone and diary cover during absence or meetings, Flexible - You may be asked for example to work in the post room or to assist with meeting room set-up, Time keeping - Be on time to start your shift/working day, Previous experience in leading/supervising a team, Experience of working with hotel/spa booking and scheduling software is desirable, Genuine interest in holistic spa philosophy, Committed, enthusiastic, organized and customer focused, Act as a first point of contact to welcome all visitors & staff on arrival & departure, informing all relevant staff members of their guests arrival, Receive & book all meeting room requests, ensuring any refreshments or equipment requirements are provided and to ensure the rooms in general are kept to a high standard at all times, Receive & sort all incoming mail & deliveries, swiftly notifying all relevant recipients / departments of their arrival, Ensuring all out-going mail is prepared and ready for collection by Royal Mail, FedEx & DHL each day by their respective deadlines, Book any courier requests as required from Head Office & across our London shops, ensuring swift & accurate tracking updates and completion check off, Assist and support with department requests such as training events & presentations, setting up spaces and any additional requirements as needed, Assist with our seasonal selling campaigns, overseeing service delivery of our external caterers, ordering supplies, and liaising regards menu choice and feedback, Carry out scheduled Health and Safety procedures including but not limited to, Record and process the weekly timesheets for the LHQ and CMDES department, Monitor the visitors book and to be aware of the locations of all visitors to the building from security and health & safety aspect, Keep records of all security passes and key fobs that have been issued and administer the key fob door entry system, 5 GCSEs, grade A-C, including English and Maths or equivalent qualifications, At least 3 years experience in Reception duties, including managing meeting room calendars and incoming and outgoing post, Confident managing high volumes of visitors and VIP guests, ensuring excellent service at all times, Maintains an effective operational flow by communicating patients status to appropriate team members and keeping patient apprised, Provides education as necessary to patient regarding test locations, patient portal use, and follow-up (non-clinical) actions, Respectfully but firmly requests co-pays and/or outstanding balance at time of check-in, Ensures cash control by collecting, processing and balancing funds in the practices designated system and documents properly per AHMG guideline, In the event a minor, aged 16 or older is selected for the position, their continued enrollment in high school, trade school or college constitutes equivalent, Answer and direct telephone calls received through main directory, Ensure that appearance and condition of main reception area is maintained, Coordinate messenger scheduled deliveries to and from reception desk, Experience managing / leading the front of house department within a hotel / health club setting, Proven experience managing, motivating and training team members, A passion for customer service and exceeding guests expectations, IT literate with experience of placing / receiving product orders, Acquisition and maintenance of our GUESTs, Meet and greet all GUESTs with a friendly and welcoming smile, Manage the main reception area at HMH headquarters in Boston, maintaining a warm and inviting environment for employees and visitors alike, Liaise with employees who are expecting visitors, Answer telephone calls to the Boston headquarters main line, directing callers courteously and effectively, Administrative and communications support for the HMH executive team and Corporate Affairs department as needed, with tasks that may include but are not limited to scheduling, event logistics, organizational tasks, writing, design and other activities, Friendly disposition with excellent communication skills, Deal with GUEST queries and requests and arrange assistance as necessary, Prepare GUEST folio and check GUEST out upon departure, Operate a switchboard and direct incoming calls, take and relay messages, execute wake-up calls, Will be required to take live booking enquiries and also follow through with the hotels reservation procedure, Complete various aspects of Front Office administration as directed. Monitor main entrance and parking area via monitor screen at Reception area. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. We can help you get there with the Customer Service Fundamentals course. All Rights Reserved. They may also be involved in providing support to other office staff, such as secretaries and administrative assistants. Answer and direct phone calls in a polite and friendly manner, Welcome visitors in a warm and friendly manner, and answer any questions visitors have, Maintain reception area and all common areas in a clean and tidy manner at all times, Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer, Keep detailed and accurate records of visitor requests and of calls received, Receive deliveries; sort and distribute incoming mail, Take inventory of supplies and restock as needed, Maintain the general office filing system, High school diploma or general education degree (GED) required, 2-3 years of relevant experience in an office environment, Demonstrated ability to read, write, and speak English, Comfortable multi-tasking and prioritizing tasks without guidance. A good paper about Project Leader job guide. There are many different ways that a receptionist can become a successful professional. Our innovative and growing company is looking for a head receptionist. You might be using an unsupported or outdated browser. By clicking Accept, you consent to the use of ALL the cookies. Responsibilities for head receptionist Monitor main switchboard, direct calls and/or take messages Monitor reception emails and action accordingly Ensure reception, office and meeting room environments are clean and tidy at all times Administer visitor sign in process and provide site inductions Front desk professionals are typically more organized and can manage more tasks at once, making them better suited for handling reservations andcheck-ins. Receptionists are expected to be familiar with office scheduling software and have to make swift adjustments when schedules change. ), (Tell the potential hires what they should do to apply. He/she may sometimes undertake a variety of administrative duties to assist in the smooth running of the organization. They are usually the first point of contact for customers. The duties of a receptionist can vary depending on the company and its key functions. Receive, date and stamp, and rout incoming mail. fax machines and printers), Solid written and verbal communication skills, Ability to be resourceful and proactive when issues arise, Multitasking and time-management skills, with the ability to prioritize tasks, High school degree; additional certification in Office Management is a plus, Front Desk Representative jobdescription, Receptionist interview questions andanswers, Front Desk Representative interview questions andanswers, Office Manager interview questions andanswers, How to Hire: 5+1 tips for hospitalityrecruiting, Best job boards: The ultimate job sites list for2021, Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately, Answering screening and forwarding incoming phone calls, Proven work experience as a Receptionist, Front Office Representative or similar role. To hire an employee, a business must get an employer identification number (EIN) from the IRS and any required state and local tax IDs, register with the states department of labor to start paying an unemployment insurance tax and buy workers compensation insurance. Using a machine learning data analysis, we determined the following key facts about lead receptionist job descriptions: Clinic patients arrive with questions, concerns and hesitations. Past performance is not indicative of future results. Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. Sample responsibilities for this position include: Operate multi-button telephone console. To get the best possible experience please use the latest version of Chrome, Firefox, Safari, or Microsoft Edge to view this website. Pulls, files and locates necessary charts, as needed. Lead Receptionist Job Description - Jooble One thing is certain, a receptionist must have the skills to adapt to the changes. As you create your front desk receptionist job description, make sure you make it clear that a friendly attitude is an essential quality of an applicants' skills. Send Jobs to 100+ Job Boards with One Submission, Administration and Office Support Job Descriptions, Administrative Assistant Interview Questions, Customer Service Representative Interview Questions. 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Ability to build rapport with customers. They keep a note of any messages and contact information they receive and send it to the office manager. Assists medical records clerks if necessary, Enters appropriate data into computer systems and creates reports as necessary, Performs complex insurance verification and pre-verification of insurance including eligibility checks and complex phone calls to insurance companies, May perform a limited amount of coding and charge entry, including using E-chart, AS400 and other appropriate systems, Performs other clerical duties as necessary including, but not limited to printing forms, photocopying, faxing, answering phones, sorting and delivering mail, and ordering office supplies. Share details of the right person to connect with, including contact number and email address. Receptionists need good communication skills and a high school diploma or equivalent to be successful in the job. Here is a list of the most common responsibilities of a receptionist: As you create your receptionist job description, be sure to include any of your businesss unique needs so that your job listing accurately reflects what your role will entail. Ability to handle office equipment (e.g., the telephone system, Associate or bachelors degree in communications or business, Familiarity with multi-line telephone systems, Prior experience with Microsoft Office and typing, Welcoming visitors and solving their problems, Taking messages and ensuring they are passed to the appropriate staff member in time, Excellent communication and interpersonal skills, Ability to handle office equipment (e.g., the telephone system, printer and fax machine). Besides representing your company and its culture, receptionists typically also manage the front office and assist in general administrative tasks, such as handling the incoming mail or scheduling meetings to ensure smooth day-to-day functioning of the office. We'd love to hear from you, please enter your comments. Post a Job on Zippia and take the best from over 7 million monthly job seekers. A Hotel Receptionist, or Front Desk Officer is responsible for welcoming guests and acting as their first point of contact. You should also be able to keep up with the latest news and trends in the industry. They may be responsible for greeting and helping customers, handling inquiries and directing them to the right place. All rights reserved. Communications skills. 11 skills that employers look for when hiring a new employee include: communication, leadership, teamwork, interpersonal skills, learning/adaptability skills, self-management skills and computer skills. Provides basic information to patients about the clinic, directions to buildings, etc. Are you sure you want to rest your choices? Lawyers are dependent on legal receptionists and secretaries for their organizational abilities, which makes it difficult to know appointment times, client contact information and court dates. They are tasked with managing their office tasks while also answering calls from customers, answering questions and helping visitors locate the correct office. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. Jr. Lead Receptionist Resume. Best Receptionist Job Description Template | Workstream ATS Receptionists who speak more than one language can expect a more generous salary package. Notify residents of incoming packages. They have good practical knowledge of MS Office, including Excel and Word, and are proficient in English (oral and written). Medical Receptionist Job Description - Betterteam Learn how to become a Lead Receptionist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path. A Front Desk Receptionist is responsible for performing clerical tasks in an office setting. Her writing has also appeared in NewsWeek and Huffington Post. Tell us what *you* think of our resources and what youd like to see here in 2023. For example, they could start out with a role such as office manager, progress to a title such as operations manager and then eventually end up with the title general manager. Our growing company is looking for a head receptionist. A receptionist is responsible for providing customer service and greeting guests. Customer care is a responsibility of the receptionist and they have to provide it. Medical Receptionist Responsibilities: Greet and attend to patients in person and over the phone. A great receptionist is someone who has excellent communication skills, is professional and oozes interpersonal charm. Instantly Access Millions of Professionals. They must also be able to multitask under pressure. For example, not only do receptionists generally need to have basic computer skills, but they also need to have the ability to manage and operate a multi-line phone system, stay level-headed during moments of stress, and be both friendly and effective communicators. Shweta is an author and freelance writer. You may change any section of our receptionist job advertisement sample to better explain the skills and qualities youre looking for in your next hire. In addition, they are familiar with Microsoft Office, so they can handle all the tasks associated with customer service. If you include the most desirable receptionist skills on your resume, you are more likely to be identified by a hiring manager as a promising candidate for the job. These cookies do not store any personal information. They are also responsible for handling calls from customers and solving their problems. They must be able to listen attentively, be able to organize and plan, and have excellent customer focus. Using a machine learning data analysis, we determined the following key facts about hospital receptionist job descriptions: The average hospital receptionist job description intro is about 146 words. They may also be involved in some other office role such as handling finances, data entry, or accounting. When you onboard an employee, you must have them sign I-9 and W-4 forms, report new hires to your states department of labor, ensure youre set up to file payroll taxes and post any required notices in shared workplaces. Build sustainable relationships and engage customers by taking the extra mile. ZipRecruiter is one of the leading online job search engines, with salariesranging from 24,000 to 32,000. 54.89% of resumes with Lead Receptionist descriptions have at least one of these terms. Retail Lead Receptionist - Start Now at Visionworks - GrabJobs