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MORE+, Buy now! I was told they couldn't resize them, which seemed odd for a 'jewelers'. Kay Jewelers Reviews | Read Customer Service Reviews of www.kay.com My store experience at Kay Jewelers was absolutely amazing. Please try again. Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. * Watches may be returned within 30 days at any Kay Jewelers or kay.com. I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. Kay Jewelers Reviews - 29 Reviews of Kay.com | Sitejabber I paid approx. We went to the Kay Jewelers located in Pentagon Mall. (Engraving is not available on kay.com.) Always look forward to see the jewelry. Kay Jewelers Application Online: Jobs & Career Info There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. Excellent service. What is the difference between white gold and platinum? Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. The candidates seeking career growth in the jewelry industry or customer service can check Kay Jewelers' job portal and find various job posts at its jewelry store locations. The package was never opened by anyone and came back only a couple days after being shipped. Beyond that, he took no responsibility for the monetary loss. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. I love that they offer the diamond replacement guarantee with any diamond purchase. This is the worst company to order Jewelry through. Her and another woman were asking very personal questions as if they were investigating us and even went as far as to ask my boyfriend for his social security number. All of our rings are sized to what has been determined is an average finger size. I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. After 30 days, your order will be returned to kay.com and your method of payment will be credited. His parents had purchased jewelry at Kay's for many years. read more. -webkit-transition: all 0.5s ease; I would like to write a letter to your corporate offices. background: #515666; Always a pleasure to go in. It can take up to ten days for this service. On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. Our Company The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. They are not willing to take the interest off. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. KAY Jewelers Credit Card - Home - C.comenity.net An expert can help you narrow down options and find the perfect jewelry. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. The sale associated was so patient and polite and very helpful. Their telephone number is (845) 564-2205. Excellent Service. Chat support people have zero idea what they are doing. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. Get questions answered and resume your conversations easily! This complaint was posted by a verified customer. Is this your company? Clarendon House 2 Church Street. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. It looks like your microphone is disabled. Please see our return/exchange policy. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. Thank u so much Sonya u deserve a raise! Kay Jewelers does not raise credit limits automatically as a matter of policy. Give us a Call If you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. When you purchase our Extended Service Plan, we will make any covered repairs needed, up to the amount of the purchase price, at no additional charge.*. See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches Grab your savings right now. Sales Associate / Jewelry Consultant - Kay - Town Center at Cobb Exchanges can be made at any Kay Jewelers location. Kay History color: #515666; What is KAY Outlet's return and refund policy? Just trade it in for a upgrade. Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. I took my jewelry in for inspection and found that the ring was broke. If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. What is your policy regarding the gold supply chain? Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Kay Jewelers Review | Excellent Quality and Stunning Beauty. Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. Be the first one to find this review helpful. Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. They are professional liars for MONEY! <3 my kay.com :), Great service and products. KAY Jewelers offers engraving on select merchandise. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. .left-navigation .nav-link a:hover, Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . I just want to trade it in for something else. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . Platinum is pure metal that is naturally white and much more Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. We appreciate that you've chosen Kay Jewelers. Kay Jewelers in Newburgh, NY - Clothing Accessories - Other by Yellow Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . Click here to get notifications about new complaints of Kay Jewelers. KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. If you continue you can get $200 off some orders from KAY Jewelers. Please note that all salary figures . Top of the Page, If I want to mail a payment , what address should I send it to? The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . Rubies, sapphires and emeralds are precious gemstones. We're Available. Shortcut: Press 1, then press 1, the press 0 twice. Kay Jewelers PO Box 740425 Cincinnati, OH 45274-0425 Top of the Page. Kay Jewelers competes in Retail industry. Jillian K. said "I bought a diamond earring to replace one that was lost. I placed an order on December 23 and decided the same day I did not want to make the purchase. This will surely increase the credibility of your complaint. 2023 HotDeals.com, All rights reserved. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. Submit a complaint and get your issue resolved. (Exchanges cannot be made at kay.com). A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. Text (855) 929 - 4190. GO TO kay.com. You will be required to sign for your merchandise when you arrive to pick it up. It can help you save $200 OFF on your orders. I purchased 3/4 diamond studded earrings. Very disappointed with kay, bought a man watch and the band was to small. *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. With our free tools, you can check out the . Kay Jewelers was founded in August 14, 1910. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche PAY RATE: 620,000 - 840,000 HUF/monthly. I also have a contract that states you will replace any damaged or missing diamond. How will I know when my order is ready for pick up at my Kay Jewelers store? The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. Budapest. you can get $200 off some orders from KAY Jewelers. I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. Bought wife earrings for Christmas, purchased on 12/24, cost of $642. I worked for 3 years in college. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! Top of the Page, What is your policy regarding conflict diamonds? Sign up to receive our free weekly newsletter. For payments and other help, contact Kay credit card customer support at 855-506-2499. 375 Ghent Road, Akron, Ohio 44333, United States. I customized a wedding band for my fianc and it was a mess. Fun delivery. Associate then call the manager and was able to find when I was about to leave the store. - how come they dont call to let me know? Now, it has started customer satisfaction survey to collect feedback and improve their service. Salary wasn't the greatest. (Exchanges cannot be made at kay.com). When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. MORE+, You are offered a chance to save up to 10% OFF. My account is [protected] if you have any questions or need to search the account. Both gifts from my husband were purchased at this store and I had the receipt. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. I have spent a ton of money at Kay's because of Chris. HotDeals uses cookies from third-parties or affiliate networks to Strength in coaching and producing an environment where customer service and surpassing standards is at the . This review was chosen algorithmically as the most valued customer feedback. Kay Jewelers Customer Service Representative Salaries in the - Indeed Amazon.com: Under Budapest: 9780864926814: Kay, Ailsa: Books I call to have it fixed and was told no. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. Top of the Page, Can I return a special ordered item? Click Here to learn how to determine your ring size. In order to start the call, please close this box and then unblock your mic in your browser settings. I've already spoken to the store manager, I do not want to speak to him again. All other gemstones are referred to as semi-precious. The eligible items for the discount range a lot. Customer care will lie about resolving the issue. The ring was there the next day Friday after I was told it was gonna be about 5 days. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. What Is The Customer Service Number Of Kay Jewelers? We were baffled because we have a Kay's credit card, and have been there several times prior. The Untold Truth Of Kay Jewelers - TheList.com Repair by an Expert. Why do you measure jewelry in millimeters? Not an email. Friends told me not to shop at Kay, overpriced and jewelry is poor quality. Returning your KAY purchase is easy. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. Cancelled order and full refund because it was within a half hour of purchase. Signet Jewelers Ltd. - Kay Jewelers. I came by with my boyfriend to just look around. The store is refusing to do that as well. Not very customer friendly, Desired outcome: Please do NOT purchase a wedding ring or any JEWELRY from this company. Read More. The eligible items for the discount range a lot. This situation became the most unprofessional experience of our lives! What industry does Kay Jewelers compete in? Kay Jewelers Credit FAQs links within this website. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . Fix for a reasonable amount. In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. . If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: a { Will I have to pay shipping charges if I request in-store pick up? I have never bought any real gold that would break the way these pieces continue to break. Ring sizing service will take up to three additional business days. This company is HIGHLY UNPROFESSIONAL. They sell no bands in store. In addition, all necessary repairs must be completed by our representatives. Overview. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. Top of the Page, What is the difference between white gold and platinum? It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. We encountered an issue signing you up. The very next day its 30% off and this store will not give me the additional 5%. Found great customer service from Dustin and Xochitl and got a great deal. They will tell lies, not return phone calls and not measure your finger properly for the sizing. Unfortunately, there are quite a few good reviews about the company's support service. They say I had 60 minutes and denied cancelation. TargetCW. Custom designed jewelry is not returnable. From warranties to orders, Customer Support can answer all your questions. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. 8:30am - 10:00pm; December 2021 my husband purchase 3 tennis bracelets for Christmas. I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. Please read reviews from customers as myself or I promise you that you will regret going to Kays. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. Totally understandable. Always trust Kay Jewelers. From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . Kay Jewelers Reviews | 34 Reviews of Kay.com | ResellerRatings Really?!? No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! I email Kays and surprise surprise their "vendor" never even issued my return. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). ComplaintsBoard.com is a leading complaint resolution website on the Internet. Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. Qishare 59 Inch Shoulder Strap,Adjustable Universal - Amazon.com If I want to mail a payment , what address should I send it to? Save up to 10% OFF on KAY Jewelers items. I wear the chain everyday and wash in it. I was they would call me by end of the day to let me know, off they did not calll. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. I don't believe that we should be charged. The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 Claim it and get a lot of features. Do you offer any warranties on your merchandise? Repair paid for and diamond replaced. We encountered an issue signing you up. The ring came in perfect condition, no scratches or anything. Mon. When I brought it in, they said it would be $450 to repair. When will my credit card be charged for my in-store pick up? He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. You just need to follow some tips to get $25 off select merchandise. They will only take your money and never fix your jewelry properly. How will I know when my order is ready for pick up at my KAY Outlet store? I called their customer service to file a claim, a manager never gave me a call back after numerous attempts.