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Imagine you want to take a trip on SMART that costs $5.50. View vessel seating chart for San Juan Clipper. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Check Clipper News for holiday or modified hours. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. Choose an Option to Begin Planning Your Trip. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. It depends on how you buy your pass. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. Prior to that he was an assistant sports editor at the paper from 1984-1987. We offer a variety of discounts as outlined here. Choose your payment method and complete the order. Report a lost, stolen, damaged or defective card and discuss replacement options. We strongly recommend that you check-in online prior to arriving at our terminals for travel. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. This page includes how it works, mobile payments and Clipper mobile app. Log in to your Clipper account to add backup payment. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. Can two people use the same card at the same time? If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. To order a Clipper card, visit Get Card. In person at the AC Transit Customer Service Center. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Clipper cards pending pass? Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. Clipper card says still in progress . No notice, even though they have my email? I'm visiting the Bay Area. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Please check out this 2022 guide to Seattle whale watching. What's the difference between cash value and BART high-value discount (HVD) tickets? Center the card or device over the "Tag Here" graphic on the screen. While Clipper is used to pay for BART, it is not a BART product. Or get help resolving other issues with your account. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. We will automatically send a declined payment notice to the email address in your Clipper account. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. Can I get a Clipper card before I arrive? Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. I set up Auto-Reload, but its not showing up in my online account. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. See full menu. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. Need help planning your trip? Some purchasing limits applyas outlined on our sales page. YES! Huh? Yes, you can use the Clipper app to manage your account on your phone. How long do I have to pick up the value before it expires? Includes travel to any of our destinations with activities or hotel stay or both. Why wasnt I notified this would happen? All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. After we collect payment, we will send you an email confirming this. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Indeed! You will need to use this new email address the next time you log in to your Clipper account. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. Im so glad that I dont have to go into the office the last two weeks. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. Learn more about required travel documents. Sign up for year-round getaways, special offers, and more. Boarding starts 1 hour before your boat is scheduled to leave. Comfort VIP Best of the best seats in Comfort Class! Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. Pay With I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. Limited-use tickets are not available on phones. No, transit agency ticket offices cannot load value to mobile phones at this time. Log in to your Cilpper account with the email address we have on file and provide an updated email address. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. I was charged the wrong fare. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. To add a card to your Android phone, open Google Pay and click the + sign. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. questions, log in to your account. Roadshow. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. Muni offers several ways to pay your fare. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. We also offer special discounts for children and military personnel. All guests are welcome to use the top outside viewing deck as desired during our trips. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. All rights reserved. The correct fare will be automatically deducted. Who CANNOT use Clipper on iPhone or Android phones for fare payment? Otherwise, you will be logged out automatically. Registered cardholders can report lost, stolen or damaged cards and request replacements. This page includes protecting your privacy and information retention. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Call (877) 878-8883 to order from a Customer Service Representative. RTC Card and Accessibility. . The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. 877.878.8883. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Using Clipper. There is a $5 fee for this service. BART. After we collect payment, we will send you an email confirming this. You must apply for an RTC Clipper card in person at a participating transit agency. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. We will send an email to confirm that you have updated information in your account. In order to book using your travel credit please reach out to a reservations agent using our contact us form. I set up Auto-Reload, but its not showing up in my online account. Skip the side navigation menu and go to the main content. Had to call a couple of weeks ago, and got a live person really quickly. You can use Clipper cards on all Bay Area transit agencies. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. If you want to ride, you will need to tag again. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. Log in to your account to add a Backup Payment method. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. 2020, Metropolitan Transportation Commission. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Select "Transit card" and "Add Clipper card". Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. There is a 50 cent surcharge per trip for paper tickets. If the condition evaluates to false (.F. Check out our virtual tour of the Victoria Clipper V! This page includes Using Clipper on specific agencies. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. Final boarding is 15 minutes before the scheduled departure time. What happens if my transit benefit order will exceed the $300 cash balance limit? Riders are encouraged to get a Clipper Card to avoid the surcharge. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. Transit Agency Tips. Clipper: Clipper is the all-in-one transit card for the Bay Area. Add Clipper to your phone before you take-off! If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Purchase at various retail locations , including BART and Walgreens. On a successful tag, lights and a "Travel OK" screen will appear on the machine. If one does not use the Clipper card for six months, it can be frozen. Clipper on your phone will not unlock a bikeshare. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. Key Clipper information translated to Spanish. The RTC Clipper card is a photo identification card. The tag will not register if you place your device or card too low or high on the screen. Choose to stay logged in or to log out. Pre-Tax Transit Benefits. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. Be sure to review the paper ticket fare chart at the station. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. All rights reserved. Clipper account access including checkingyour balance can be found on the Clipper website. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Season Tickets. No. You can use cash value on all transit systems that accept Clipper. What Clipper services are available during the COVID-19 outbreak? What happens if I tag on, but I change my mind? Phone. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? TDD/TTY: 711 or 800.735.2929. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. How does Auto-Reload work with monthly passes? Complete the form below and a dedicated account manager will be in touch. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. Call us 800-888-2535; Contact us; Enter search term: Go. No, every rider needs their own card or device (phone or watch) to pay for fares. Get the Clipper app. You can also add value through the Clipper app. Youth/Senior Cards. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. For iPhones, theantenna is in the top third of the phone. Am I reloading this wrong online? You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. How do I set up and use a Clipper card on my phone? Choose to stay logged in or to log out. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates.